This powerful and practical book shows you how. You can't reason with unreasonable people - but you can reach them.

How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll.When to confront a problem and when to walk away.How instinctive responses can exacerbate the situation and what to do instead.Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: That radically changes the dynamic and transforms you from a threat into an ally. The key to handling irrational people is to learn to lean in to the crazy - to empathize with it. As a psychiatrist, Goulston has seen his share of crazy, and he knows from experience that you can't simply argue it away. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all - the downright irrational. In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life.

So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? No matter how hard you try to reason with them, it never works. Let's face it: We all know people who are irrational. Audie Award Finalist, Business/Personal Development, 2016

Just listen mark goulston audiobook